The Fine Print – A la Carte Flower Orders
This agreement made on [date] between [name][the “Client”] and Sea Change Farm and Flower, LLC [the “Business”] is for A la Carte Flowers on [pickup day].
Project Description
The Client is hiring Sea Change Farm & Flower to provide them with designed floral items on a one-time basis for a special event.
The Client has requested flowers that use [chosen Color Palette].
Sea Change Farm & Flower will provide locally-grown floral material that fits this description if it is available. Sea Change Farm & Flower may provide material grown either by the Business or sourced from other Hudson Valley area flower growers. If needed, Sea Change Farm & Flower may provide material grown elsewhere within the USA.
If floral material that fits this description is not available, Sea Change Farm & Flower reserves the right to make substitutions. If a fire, flood, hurricane, frost, or other natural disaster results in a crop failure that makes it impossible to fill this order, Sea Change Farm & Flower will provide a full refund to the Client. The Client agrees to release the Business from all liability.
Schedule
The Client agrees to receive delivery of their order on [pickup day] from Sea Change Farm & Flower between the hours of 9am – 2:30pm. The pickup address is:
Sea Change Farm & Flower
340 Queens Highway
Accord, NY 12404
If the Client wishes to change the pickup date, they must do so before [ one month before pickup day ]. If the Client wishes to make changes to the delivery schedule after this deadline, they may incur a fee, or the Business may not be able to accommodate the change at all.
Delivery to The Client’s venue may be an option for some orders (with order amount greater than $2500). The Client understands that delivery may not be available for their date and/or their venue. If the Client wishes to switch to delivery, they must do so before [ one month before pickup day ].
Retainer
Upon ordering, a portion of the Client’s order is designated as the “Retainer.” This amount is the greater of $500 or 35% of the Client’s total order cost. If the Client’s total order cost is less than $500, then the entire order cost will be the Retainer amount.
The Retainer and this signed contract must be secured prior to any services being performed by Consultant. If the Client pays in-full for their order up-front, the Retainer amount will be calculated by the Business and will be used as described within the rest of this contract.
The Retainer amount is: [ cost ].
Changes to the Order
If the Client wishes to add items to, remove items from, change the color scheme, change the style, or otherwise alter this order, they must do so before [ one month before pickup day ].
If the order is reduced to an amount that is lower than the Retainer amount, the difference in price will not be refunded.
Sea Change Farm & Flower reserves the right to cancel the altered order as described in ‘Cancellations’ if the altered order cannot be reasonably filled by the Business.
Last-Minute Additions
Additional items that are ordered after [ one month before pickup day ] may be subject to a rush fee as follows: +10% 2-4 weeks out, +25% for week-of changes. Such items will be invoiced separately and must be paid in full at the time of ordering. Such items cannot be cancelled.
Cancellations
The Client understands that by making a commitment to the Client, Sea Change Farm & Flower loses the opportunity to fill other custom orders the day of the Client’s event. If the Client wishes to cancel their order, Sea Change Farm & Flower reserves the right to keep their retainer.
If the Client wishes to cancel their order, they may do so up to [one month before pickup day] and receive a refund of any payments they have made beyond their Retainer.
The Client understands that if payment is not made in full by the pickup day, this contract is rendered null and void, and all payments will be forfeited. Additionally, Sea Change Farm & Flower will not deliver flowers for the event in this case.
Sea Change Farm & Flower reserves the right to cancel this order if the vision of the wedding changes and is no longer a reasonable order for the Business to fill.
Sea Change Farm & Flower also reserves the right to cancel this order if fire, flooding, natural disasters of any kind, or other emergencies or tragedies occur. In this case, Sea Change Farm & Flower will refund all payments made by the Client, including the Retainer.
Change of Date
Should the Client wish to change the date of their delivery to a new date, for any reason, they must notify Sea Change Farm & Flower by [ one month before pickup date ]. If the Client fails to notify the Business of a change of date before this deadline, all payments will be forfeited.
The Client may apply their Retainer and any other payments made to a new date, provided that the new date meets the following conditions:
1. The new date must be within 14 months of the original date
2. Sea Change Farm & Flower must be available to provide services on the new date
If the Client’s new date does not meet these criteria, then this scenario is treated as a cancellation (see “Cancellations” above).
There is no “change fee” for switching to a new date. However, Sea Change Farm & Flower reserves the right to change their prices from year to year. If the cost of the Client’s floral package is higher on the new date, the Client will be required to pay the difference.
The Client accepts that it may not be possible to provide the same florals on the new date as on the original date, especially if the new date is in a different month from the original date. If floral material that fits the original order description is not available, Sea Change Farm & Flower reserves the right to make substitutions.
Flower Choices and Substitutions
Sea Change Farm & Flower is committed to using 100% seasonal flowers. As such, the Business makes no guarantees about specific flower varieties being available for the Client’s event. The Client may request specific flowers, but Sea Change Farm & Flower reserves the right to make substitutions as-needed to provide the best possible floral arrangements that fit the Client’s chosen color scheme.
Reasons for flower substitutions include but are not limited to: unavailability of flowers in the Northeast region, flower crop failures, and flowers of poor quality.
Quality and Condition of Flowers
The Client understands that Sea Change Farm & Flower always seeks to provide the freshest flowers possible, and to prepare them to last as long as possible. However, Sea Change Farm & Flower is not responsible for flowers after they leave our facilities transported by people who are not employed by the Business, nor is the Business responsible for flowers once they have been delivered to or installed at the venue by the Business.
Sea Change Farm & Flower makes no guarantees about the vase life of the flowers after the event has concluded; event flowers are designed to be at their best on the day of your event.
Vase Return Refunds
If the Client’s order includes refundable deposits on items such as vases, bowls, and compotes, as noted in the product descriptions, these items must be returned to Sea Change Farm & Flower in good condition by [ one month after the pickup day ] in order for the Client to receive a refund of the deposit.
If these items are not returned in a timely manner and in good condition, Sea Change Farm & Flower reserves the right to keep any vase deposits.
Payment Schedule and Method
Payment can be made in the following ways:
– By check made out to “Sea Change Farm & Flower” and mailed to the following address:
Samantha Ritter, 205 Whitfield Rd, Accord, NY 12404
– By venmo to @SeaChangeFarmAndFlower
– By credit card (incurs an additional 4% processing fee)
– By bank transfer
The Client agrees to sign this contract upon booking their flowers.