Our Policies
Delivery & Basic Setup
For larger A la Carte orders (spending $3000 or more on arrangements) we are happy to offer Delivery & Basic Setup. We can’t guarantee Delivery & Basic Setup for all dates, however. If you’re interested in Delivery & Basic Setup, you must email us at flowers@seachange.farm prior to ordering, to confirm that we’re available to provide this additional service for you.
Delivery & Basic Setup is an add-on fee equalling 10% of the total order (for example, the fee for a $3500 order would be $350). We don’t offer Delivery & Basic Setup for venues farther than 50 miles from our flower farm in Accord, NY.
With this option, at the one-month-out mark, we’ll confirm a 2-hour delivery window with you. If you’d like us to place flower arrangements that require an area to be prepped, it’s up to you to ensure the needed prep happens before our delivery window. We’re often delivering more than one wedding on a given day, with tight delivery windows, and we can’t wait for table linens, ceremony areas, chairs, etc to be set up during our delivery window. For example, if our delivery window is noon – 2pm, and we’re placing table centerpieces, then the tables must be set with linens by noon.
If you’ve chosen Delivery & Basic Setup and you later make changes to your order that reduces it to below $3000 in arrangements, your order will no longer be eligible for Delivery & Basic Setup, and it will revert to a pickup order instead.
Delivery & Basic Setup doesn’t include cleanup of the flowers after your event, nor does it include arrangements or installations beyond those available on our main A la Carte menu. It’s simply an add-on service for folks with larger events, for whom picking up arrangements from our farm and/or setting them up isn’t feasible.
To Order with Delivery & Basic Setup: Once we’ve confirmed that your date is available for Delivery & Basic Setup, we’ll ask you to email us exactly which arrangements you’d like to order and how many, and which color palette you’d like. If you’d prefer to send a screenshot of the checkout page showing your full desired order, that’s also great! We’ll send you an invoice & contract separately from this web shop. We can also set up a payment plan for you (more on this option below under “Payment Plans.”)
Communications
All questions about orders & the ordering process should be emailed to us, at flowers@seachange.farm. This helps us stay organized and ensures we can answer you quickly! Messages sent via text, instagram, facebook, or any other messaging platform may never be seen or answered. Email is the way.
All communications about Custom Color Palettes will also be conducted over email. We’re visual people, so send us a link to a pinterest board of inspiration photos, or attach your inspiration images and/or mood board to an email. We’ll email back color palettes for you to review.
We answer emails during standard business days (Monday – Friday). If you send us an email over the weekend, please expect a response the following week. Unless it is a true wedding emergency the week of your wedding, we will not return emails over the weekend.
Phone call consultations are not included in our A la Carte packages. If you’d like to have a phone call with us, we can arrange a half-hour consultation call for a $45 fee. A consultation call can be a helpful option for people planning an elaborate DIY project, or who would like help deciding with arrangements to order.
Retainer
Upon ordering, a portion of the your payment is designated as the “Retainer.” This Retainer is non-refundable. For orders less than or equal to $500, the entire order amount is treated as a non-refundable Retainer. For orders over $500, the Retainer is the greater of $500 or 35% of your total order cost.
Your contract will state the Retainer amount.
Changes to Orders
We can accommodate most order changes as long as it’s more than a month before your pickup day. Changes sooner than one month out may not be possible, and if they are possible, then they may be subject to a rush fee between 10% – 25%, depending on how tight the timeline is.
If you make changes to your order that lower the total order amount, and you paid in full for your order up-front, we’ll refund you (as described in the “Refunds” section below). If your changes require adding additional arrangements, then we’ll issue you an invoice for the balance due.
If you are on a payment plan, then we’ll alter the remaining payment amounts to reflect any changes in your order.
Please refer to your contract for a more detailed explanation of our changes policy.
Cancellations
We can accommodate cancellations as long as it’s more than a month before your pickup day. If you need to cancel your order for any reason, as long as it’s more than one month out, we will refund you all payments made minus any processing fees and minus your initial non-refundable Retainer.
If you need to change the date of your order, we can usually accommodate that as well, with some caveats. Please refer to your contract for a more detailed explanation of our cancellation and change-of-date policies.
Refunds
Payments on our website include a non-refundable 3% credit card processing fee. The prices shown for arrangements are inclusive of this 3% processing fee. Any refunds that we process will not include the processing fee (Example: if you need to remove $200 worth of bud vases from your order, we will withhold the 3% processing fee, and refund you the remaining $194)
The Retainer amount is always non-refundable.
We cannot offer refunds for flower arrangements once you have picked them up / they’ve been delivered. We also cannot offer refunds for arrangements that look different than how you imagined them, or that are not to your liking once you receive them. Just like you would not expect a refund for a painting that you had custom-commissioned, even if the final product wasn’t your favorite painting in the world. We are a harvest-to-order, arrange-to-order floral shop, and everything we make is pre-ordered and custom-commissioned by you.
Flowers are a natural and highly perishable product, and we reserve the right to make flower variety and color substitutions when needed. We want you to love your flowers, and we always strive to make our photos and descriptions very clear, so you’ll have a very clear idea of what you’re ordering!
Please refer to your contract for more precise terms about when refunds are applicable.
Solidarity Discounts
We are happy to be able to offer a solidarity discount of 20% off, for a total discount of up to $250 off your order of wedding flowers.
Wondering if this discount applies to you? We’d like to let you decide for yourself. We created this program with the intention of serving the BIPOC, queer, and trans communities, along with other socially or economically disadvantaged communities.
If you aren’t sure if this discount applies to you, then please consider whether you can financially afford to pay our full price. Full-price purchases allow us to offer this solidarity discount.
To opt into our solidarity discount, use the coupon code SOLIDARITY20 at checkout. Please note that this discount will top-out at $250 off your order, so if you are placing a large order, you will see that happen when you apply the coupon code.
Payment Plans
This website is set up to take order payments in full. However, for orders over $500, we can offer a payment plan according to the following schedule:
– 1st payment: Retainer (35% or $500), required to hold the date
– 2nd payment (35%), 3 months out from the date
– 3rd payment (30%), 1 month out from the date
If you’d like to have a payment plan instead of paying in full for your order upfront, please email flowers@seachange.farm and we will work with you to set that up. Please tell us in your email exactly which arrangements you’d like to order and how many, which pickup date, and which color palette you’d like. If you’d prefer to send a screenshot of the checkout page showing your full desired order, that’s also great! We’ll send you an invoice with scheduled-out payments separately from this web shop.