Online Flower Orders – FAQs
Flower Variety Questions
What types of flowers will be in my order? Can I find out ahead of time?
We use the best of whatever is blooming each week in our fields to fill orders. Sometimes we source flowers from neighboring farms to mix in, too, if they have something special we don’t have! Because of the nature of seasonal flowers, with availability of specific flower varieties changing from week to week, we cannot tell you ahead of time what types of flowers we will use in your arrangements.
Ok, no specifics, got it! Can I get a general sense of what’s in-season?
The best thing to do is look through our gallery of past work. We always label what month of the year the pictures are from, so you can find images from the same month as your date and get a good idea of what’s likely to be blooming. Also, follow us on instagram! We’ll post images from the farm and you can see what’s blooming in the weeks leading up to your event.
Can I request specific flowers that I really want–or don’t want?
We can’t make any sorts of guarantees as to the flower varieties we will use in your order. You are welcome to jot down your flower preferences in the “Notes” area at checkout, but we cannot guarantee that we’ll be able to accommodate your requests. Such is the nature of working with a seasonal product!
Color Palettes & Customization
How does the Grower’s Choice Color Palette work?
With Grower’s Choice, you’re leaving the colors up to us! We’ll select colors for you based on the flowers blooming the week of your event. For example, if there’s some extra-juicy lavender foxglove looking just perfect that week, we’ll start with those superstars and add in complimenting colors from there (maybe a little lavender-peach situation, with apricot-colored snapdragons? Pops of butter-yellow ranunculus? Some white peonies to round it out??).
We have a ton of fun building color palettes inspired by the flowers, so you’re sure to end up with something lovely & unique. We won’t steer you wrong!!
How does the Custom Color Palette option work?
If you choose to go with a Custom Color Palette, we’ll email you after you place your order to begin the design process. The more inspiration photos you can share with us of what you have in mind, the better! We love seeing your Pinterest boards, mood boards, etc. We’ll make you a custom style sheet with the colors you’ve described, along with images of the flowers we expect to be available in those colors the week of your event.
Can I make tweaks to a pre-designed Color Palette?
You’ll need to choose whether to go with a pre-designed Color Palette as-is, or to choose our Custom Color Palette option, with the associated upcharge.
The pre-designed Color Palette options reflect the most commonly-requested colors we’ve gotten over the years, as well as the colors of flowers normally growing in our fields. A change to these palettes often involves planting different flowers in our fields, or working to source them from other flower farms.
What kind of vases will you use for my order?
For most items that involve a vase (for example, compote-style centerpieces) you’ll have the option to select “White,” “Gold,” or “Surprise me!” for your vase style. We’ll use a vase with the color finish that you selected. Or, if you leave the choice up to us, then we’ll choose a style that best compliments your flowers.
Wedding Ceremony Questions
What A la Carte options are there for my wedding ceremony site?
Our A la Carte wedding clients often choose to order 2 Large Ground Arrangements, and use them to flank the ceremony site. For a more formal look, you could order 2 Statement Urn Arrangements, and use those to flank the ceremony site–urns look especially great when placed on top of a pedestal, stand, wine barrel, or something similar.
Either type of arrangement mentioned above is easy to move and repurpose to another spot after your wedding ceremony is over–just be sure to delegate this task to somebody ahead of time.
I’m decorating an arch / chuppah, what should I order?
If your venue has an arch frame that you’d like to decorate, then we recommend you order either one or more Floral Spray items off the menu to attach on the arch, or order a Garland off the menu to attach to the arch (note: garlands are priced by the foot, so you’ll need to calculate the length needed for your arch). We will provide you with wire ties to attach them, or you can buy clear zip ties at most hardware stores for this purpose.
If you (or your friends / family) have some experience with florals, you could order Loose Flowers and DIY the florals for your arch. However, we consider this to be an Advanced DIY Maneuver and we would not recommend it for most people.
Other Services
Do you provide candles and other rentals, too?
No, for A la Carte orders we don’t provide any other rental services. If you are interested in rentals, including candles, a Full Service package would be a better fit for you! Full Service packages include rentals, as well as delivery, and on-site set up and cleanup of your florals, and come with a $5k, $6k, or $7k minimum, depending on how far your venue is from our farm & studio.
I’m looking for more elaborate florals, what do you recommend?
If you’re interested in larger-scale florals, anything site-specific, or just have a high guest count with lots of table centerpieces, a Full Service floral package would be a better fit for you!
Full Service packages include design consultations with us, site-specific floral installations, delivery, and on-site set up and cleanup of your florals, and come with a $5k, $6k, or $7k minimum, depending on how far your venue is from our farm & studio.
Can I get my order delivered?
We don’t currently offer delivery for most A la Carte orders. However, for larger A la Carte orders, (spending $3000 or more on arrangements) we can sometimes offer Delivery & Basic Setup. Please read more about this option on our Policies page.
Pickup Logistics
When & Where do I pick up my order?
Flower pickup is at our flower farm, located at 340 Queens Highway, Accord NY, 12404. When you get here, take the second driveway (the one with the big gate that leads to the field). You can either pull all the way forward and park on the driveway, or park on the grass next to the driveway, where you’ll see our cars.
Our pickup hours are 9am – 2:30pm, and our standard pickup days are Thursday and Friday.
Can I walk around the farm when I come pickup?
Sure! You’re welcome to walk around a bit and take some photos before you leave with your order. Please wear close-toed shoes if you’d like to do this, as the farm can be a muddy place with lots of tripping hazards.
Can I come visit the farm another day, when I’m not pickup up flowers?
No, since we’re a working farm, we can’t accommodate farm visits outside of flower order pickup windows. We will, however, have days when we offer specific guided farm tours and other on-farm workshops, please see our Workshop Calendar.
Can I pick up my flowers on the weekend?
No, we don’t currently offer weekend pickup. The reason for this is that we’re often away installing Full Service weddings on the weekend, and nobody would be around to meet you at the farm! Flowers picked up on Friday should last with flying colors through a Saturday or Sunday event, provided that the “Flower Care” guidelines below are followed.
How much space will my order need in the car?
Most floral orders fit in the trunk of a standard midsize car (think Honda CRV). If you’ve ordered more than $1000 of Loose Flowers, or more than $2000 in flower arrangements, it’s likely that you’ll either need a second car or a second trip, or a car where you can fold the back seats down to create more trunk space.
Flower Care
Will my flowers last until my event?
Yes! We harvest almost all our flowers within 24 hours of when you pick up your order, so they will be very, very fresh. These aren’t your Trader Joe’s flowers!! They should last through your event no problem, when picked up either 1 or 2 days ahead of time. Just be sure to follow all the care instructions (see below).
How should I care for my flowers after pickup?
Your flowers will last best if you follow these simple steps:
- Get the flowers out of the car as soon as possible! Don’t leave them in the trunk for hours.
- Make sure the flowers stay in water–if something spills on your drive, make sure you fill it back up with water when you arrive at your destination.
- Keep the flowers in a cool space inside–room temp or lightly air conditioned is perfect.
- Keep the flowers out of direct sun.
- Keep your flowers out of reach of pets and small children.
- For specific items, which we will tell you about, make sure they stay in a refrigerator until they are ready to be used (see below).
Do my flowers need to go in the fridge?
Only out-of-water arrangements should go in the fridge. We will package these items specifically to go in the fridge, and we’ll show you at pickup which items need fridge space.
Items that should go in the fridge: boutonnieres, pocket square boutonnieres, corsages, flower crowns, flower dog collars, corsages, jars of flower confetti
We do NOT recommend putting bouquets or any other in-water flowers in the fridge, doing so can greatly damage the blooms, causing them to dry up, and/or turn brown.
DIY Flower Questions
I’m DIY-ing my flowers. How many stems should I order?
Please see our “Guide to Flower Math!” It will help you figure that out. Remember that our Loose Flowers come in bunches of 10, so you’ll need to round up to a full 10-count.
How far ahead should I order my flowers?
This will depend a little on how long it will take you to create the DIY arrangements you’re planning to make. The “Guide to Flower Math” will help you estimate this. For most people, we recommend picking up your flowers two days before your event (so, Thursday pickup for a Saturday event). This will give you all day on Friday to make your masterpieces, so you can be free to enjoy your event on Saturday.
Do you offer mixed flower buckets?
No, we don’t currently offer buckets of mixed flowers. We offer our Loose Flowers by the bunch, and in three categories: Focal Flowers, Supporting Flowers, and Foliage. We’ve found that by-the-bunch ordering helps people better understand exactly what they’ll be receiving in their order!
Can you help me plan my DIY flower project?
We offer half-hour DIY consultation calls for $75. Otherwise, we have lots of free online resources to point you towards! Start with the “Guide to Flower Math.”
If you want to work on your arranging skills in general, check out our Workshop Calendar, as we may be offering some classes you could take in the months before your event.
Do I need to bring buckets of water to my pickup?
Nope, you don’t need to worry about that! We’ll have your Loose Flowers ready to go in buckets of waters that are yours to take. Just bring yourself, and a car with ample trunk space.
Can I come pick my own flowers from the fields?
No, we don’t offer any pick-your-own flowers right now. All Loose Flowers orders have to be pre-ordered here on the website.
Policies & Fine Print
Will I need to sign a contract? Where can I see the fine print?
Yes, all A la Carte orders will need to sign a contract. We will email you a contract to sign after you place your order here on the site. The contract templates – aka the “fine print” — are linked on our Resources page for you to preview if you’d like. Please also read our Policies page for more information.
Not seeing your question here?
If you have a question we haven’t answered above, drop us a line at flowers@seachange.farm and we’ll help you out!